We all have to deal with difficult people in our lives. It could be a coworker or angry boss, a family member, or that grocery store clerk who doesn't seem to want to have a good day. It can be frustrating to deal with them and even exasperating to figure out how to best deal with them without ruining our day or causing us stress.

In this webinar, we will examine strategies for dealing with difficult people and reducing the stress of our interactions. We will examine what causes these problematic behaviors and how to change our default reactions to get better outcomes from these tricky people. We will also examine techniques for dealing with different types of difficult people. We will also discuss making yourself heard and ensuring these challenging people and interactions do not railroad you.

Why should you attend?

Do you have difficult people to deal with at work or in your personal life? Are there people who continuously frustrate you with their challenging personality traits? Do you dread interactions with specific people whose behaviors drive you crazy? In this webinar, we will look at how to deal with these problematic people so they don't drive, and you can have more positive interactions with them that generate more positive results.

What do you learn?

• How to manage our emotional reaction to a difficult person
• Understanding where challenging behavior comes from
• Understanding oother'smaps of the world
• Suspending assumptions
• Dealing with specific difficult personalities
• General techniques for dealing with challenging behaviors
• Making yourself heard

Who should attend?

• Human Resource Managers
• Managers
• Assistant Managers
• Team Leaders
• Project Managers
• Department Managers
• Consultants
• Team Members