Every position, no matter the responsibility level, requires some type of decision-making. In order to make the best choices, critical thinking needs to be activated and refined. Knowing and understanding are not always enough to follow through with problem-solving. Being able to create, evaluate, analyze, and apply solutions are valuable skill as well. Asking questions is not a negative critique but rather an open channel towards process betterment. Recognizing the importance of critical thinking skills,

encouraging independent discernment, and empowering your staff to cultivate these rational observation skills will produce progressive and valuable ideas, solutions, and end results. Explore what critical thinking means. Review different situations requiring critical thinking skills. Discover the best approach for problem-solving.

This course will cover:

• Definitions
• Characteristics
• DISC personality natural tendencies and preferences
• Approaches
• 5 Phase Process
• Root Cause Analysis
• Bloom’s Taxonomy
• Think RED
• SWOT Analysis
• 5W+H
• Trial and Error
• Lean Thinking
• 5 S’s
• Tips
• Test Your Skills
• Action Items
• Summary

Who should attend?

• All
• Hiring Managers
• Business Owners
• Human Resource Professionals
• Leadership Team
• Employees
• Supervisors